Shipping policy

Last Updated: [8/25/2023]

Thank you for choosing Mad Monkey Transfers! Our Shipping Policy outlines the details and procedures regarding the shipment of your orders. Please read this policy carefully to understand how your orders will be processed and delivered.

Order Processing:

• Orders are typically processed within [1-2] business days after payment confirmation, excluding weekends and holidays.

• Customized or special orders may require additional processing time. We will communicate any delays with you promptly.

• Customer is responsible for shipping charges on samples. 

Shipping Methods:

• We offer several shipping options during the checkout process. The available options and associated costs will be displayed for your selection.

• Depending on your location and chosen shipping method, delivery times may vary. We provide estimated delivery times for each shipping option during checkout.

Shipping Confirmation:

• Once your order is shipped, you will receive a shipping confirmation email containing tracking information. This will allow you to monitor the progress of your delivery.

Shipping Address:

• Please ensure that your shipping address is accurate and complete before placing your order. We cannot be held responsible for orders shipped to incorrect addresses due to inaccuracies in the information provided.

• If you need to change your shipping address after placing an order, please contact us immediately. We will do our best to accommodate your request, but changes may not always be possible.

Shipping Delays:

• While we strive to deliver orders within the estimated timeframes, external factors beyond our control, such as weather conditions, shipping carrier delays, or customs issues, may occasionally cause delays.

• If your order experiences an unexpected delay, we will notify you promptly and provide updates on the status of your delivery.

International Shipping:

• For international orders, please note that customs duties, taxes, or import fees may apply upon delivery. These charges are the responsibility of the recipient and are not included in the product or shipping costs.

Lost or Damaged Items:

• In the rare event that your order is lost or damaged during shipping, please contact us immediately. We will work with the shipping carrier to resolve the issue and ensure your satisfaction.

Returns and Refunds:

• For information about returns and refunds, please refer to our Refunds & Reprints Policy.

Contact Us:

If you have any questions or concerns about our Shipping Policy, please contact us at [sales@madmonkeytransfers.com]. We're here to assist you!

At Mad Monkey Transfers, we're committed to providing you with quality products and a smooth shipping experience. Thank you for choosing us for your transfer needs